Refund policy

Learn how to request a refund and how payment status, credits and cancellations are handled in the reference policy.

Reference application policy draft — this is not the license agreement for the private template. Review your actual product and business facts before publishing or collecting payments.

Reference policy — configure an explicit refund window and conditions before collecting payments.

Contact c@ioy.ai with your order reference. Support checks provider payment status and used credits before processing a request. An application credit adjustment is not a money refund.

Refunds are confirmed only after the payment provider reports the result. Subscription cancellation stops future renewals according to the provider’s policy.